Shipping policy

PERX Shipping Policy

Effective Date: [January 1, 2026]

At PERX, we are committed to getting your gear to you quickly and securely. Please review our shipping policy carefully before placing your order.

1. Order Processing Time

All orders are processed within 5-8 business days (excluding weekends and holidays).

Once an order has been processed and shipped, it cannot be modified, canceled, or rerouted.

You will receive a shipping confirmation email with tracking information once your order leaves our facility.

2. Shipping Rates & Delivery Estimates

  • Standard Shipping: Flat rate of $7.95

  • Free Shipping: On orders over $50 (U.S. only)

Delivery times vary depending on your location and carrier performance. Estimated delivery windows are not guaranteed.

PERX is not responsible for carrier delays once the package has been transferred to USPS or other shipping carriers.

3. Shipping Address Accuracy

Customers are responsible for entering the correct shipping address at checkout.

PERX is not responsible for:

  • Incorrect or incomplete addresses

  • Missing apartment, suite, or unit numbers

  • Typographical errors made during checkout

If an incorrect address is entered and the order has already shipped, we are unable to modify or intercept the package.

If a package is returned to sender due to an incorrect address, the customer will be responsible for any reshipping fees.

4. Address Changes

Address changes must be requested immediately after placing your order.

Once an order has shipped, address changes cannot be made.

PERX is not responsible for packages delivered to the address provided at checkout.

5. Returned to Sender Packages

If a package is returned to PERX due to:

  • Incorrect address

  • Refused delivery

  • Failure to retrieve from carrier

  • Insufficient address information

The customer will be contacted once the item is received back at our facility.

Reshipping fees will apply before the order can be sent again.

6. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, PERX is not responsible for lost or stolen packages.

If you believe your package was stolen, please contact your local carrier and file a claim directly.

7. Shipping Confirmation & Tracking

Tracking numbers are provided via email once the order ships.

It is the customer’s responsibility to monitor tracking and ensure delivery can be completed successfully.

8. Fraud Prevention

PERX reserves the right to cancel or hold any order flagged by our fraud detection system.

We may request additional verification before processing high-risk transactions.

9. International Shipping (If Applicable)

International customers are responsible for:

  • Customs fees

  • Import duties

  • Taxes imposed by their country

PERX is not responsible for delays caused by customs.